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Making the Case for Virtual Reference in Tough Times

OCLC logoIt’s no secret that libraries everywhere are making difficult choices due to the current economy.  Newer programs, like virtual reference, are often the first to face the chopping block.  Making the case for funding virtual reference might be easier than you think.

Susan McGlamery works with libraries on a regular basis as they secure funding for OCLC’s QuestionPoint service. In addition you’ll hear from Cathay Crosby, Statewide Coordinator for Ask a Librarian Delaware;  Liz Barksdale of Ask New Texas;  and Jaclyn McKewan of AskUs247 and Western New York Library Resources Council.  Hear what has an impact on funders and learn what features of a virtual reference service are most valuable to your community.

“Virtual Reference in Tough Times” is the next in the Best Practices in Virtual Reference series. Each session is a free, hour-long webinar available to all and highlighting some of the benefits of working collectively with others in your group.

Despite the best advocacy, paying for virtual reference still may not make the cut. Explore what free options you have and hear how they’ve worked for those already using the service. Know what you really need to have in a virtual reference service to make it work for your community.

Virtual Reference in Tough Times
April 24, 2012
1:00pm – 2:00pm Eastern
Register here