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Finding Your Virtual Reference Users Online

The OCLC Research report Seeking Synchronicity found that one of the biggest obstacles to a successful virtual reference service was getting users to simply know the service existed.  Virtual customer service has become increasingly familiar for commercial business however odds are that most users won’t even know what “Ask a Librarian” means. Many users of …Read more »

Making the Case for Virtual Reference in Tough Times

It’s no secret that libraries everywhere are making difficult choices due to the current economy.  Newer programs, like virtual reference, are often the first to face the chopping block.  Making the case for funding virtual reference might be easier than you think. Susan McGlamery works with libraries on a regular basis as they secure funding …Read more »

Libraries and Information Consumers at Webscale

Join OCLC for this free 3-hour interactive workshop examining the impact of the Web on our rapidly changing information landscape. The quick-fire session will share highlights from OCLC’s research (including Libraries at Webscale and Perceptions of Libraries) on today’s increasingly empowered information consumer and present ideas from technology and business thought leaders. OCLC will explore …Read more »

Important – OCLC Billing Changes

If your library is billed for OCLC services through MCLS, this affects you. Starting with July 2012 OCLC usage, your billing and account management for OCLC services will transition from MCLS to OCLC. Your final invoice from MCLS will be for June 2012 activity and will arrive in July. The following month, your bills will …Read more »

Geek the Library at Lawrenceburg Public Library District

OCLC’s latest Geek the Library case study features MCLS member library, Lawrenceburg Public Library District, in Lawrenceburg, Indiana. There is something to be said about being proactive, and that was the main motivation behind the Geek the Library campaign at Lawrenceburg Public Library District (LPLD) in Lawrenceburg, Indiana. Library support wasn’t a pressing issue, says …Read more »

Jan 31 Viewing Party at MCLS – Virtual Reference Webinar

OCLC Partner Event – Seeking Synchronicity for Partner Communication Join MCLS and OCLC on January 31 for a webinar “viewing party” to learn about OCLC Research findings that will inform future development and inspire effectiveness for virtual reference services. In this webinar, Lynn Silipigni Connaway, PhD., Senior Research Scientist at OCLC, and Marie L. Radford, …Read more »

OCLC Hosts Second Webinar in “Building Bridges” Series

Please join host Chrystie Hill, Director of Community Services for WebJunction, for the second webinar in OCLC’s Building Bridges series, Community Outreach.  The one-hour online session will focus on the importance of building and maintaining strong community partnerships.  You’ll hear from both a small and a large public library on why they believe these partnerships …Read more »

Building Bridges Speaker Series

Join OCLC, host Chrystie Hill, WebJunction’s Director of Community Services, and guest speakers for a series of four free webinars designed to inspire and engage public libraries on topics of vital interest. Each program in the series will offer practical advice on issues that are top-of-mind in public libraries. Click here to register for Principles …Read more »

Midwest CONTENTdm Users Group Oct. 14-15

The Midwest CONTENTdm Users Group Meeting will be held at Ball State University in Muncie, Indiana, on October 14-15, 2011.  The Call for Proposals deadline is August 15, 2011. Updated information will be posted on Ball State’s CONTENTdm Users Group web page.

OCLC WorldCat Group Subscriptions for Michigan Libraries

In response to the Library of Michigan’s announcement that OCLC FirstSearch will no longer be part of MeL Databases, MCLS is working to put together group subscriptions for WorldCat and the Base Package.  OCLC is presenting a webinar (July 19; repeated on July 26) to answer Michigan libraries’ questions about WorldCat and Base Package databases. …Read more »

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