Policies & Procedures


RIDES Policies


RIDES Procedures


RIDES offers participants two options for preparing items for delivery—Pack or No Pack. Any library that would like to participate as a No Pack library must notify MCLS via the RIDES Assistance form. Only books may be sent unpackaged. NOTE: RIDES will not accept responsibility for damage, liability, nor will they reimburse, for any items that are shipped through delivery without packaging. Libraries that participate as No Pack accept full financial responsibility for their own books. No Pack libraries may not invoice borrowing libraries or RIDES for lost or damaged books sent without packaging.

Lending Library Procedure

Borrowing Library Procedure


 Item Type Packaging Instructions


 A/V and non-book materials




To create RIDES shipping labels:

  1. Access the RIDES label maker.
  2. Search for the correct library locations, either using the 'Search' box or scrolling the left 'Locations' column.
    • It is highly recommended that you search by MeL Agency code for the most reliable results.
    • Verify both the MeL Agency code (zcode) and the library name.
  3. Highlight the library name. Double-click or use the arrow button to add the location to your list on the right.
    • To return the ‘Search’ column to all of the listings, click on ‘Clear’.
    • You may select as many locations as you like before clicking ‘Print’.
  4. Under 'Format', choose to create either 'Plain Paper' for 2 labels on 8.5" x 11" paper or 'Labels' to print 6 per page.
    • ‘Format’ select will default to what was chosen during the last session.
  5. Click 'Print' to display the 'Confirm Labels and Quantity' page.
    • If desired, change the 'Quantity' of labels to print for each location.
    • If desired, select 'Dedicated' for single destination labels.
    • Remove a location from the Confirmation page by setting the count to 0.
  6. Click on 'Print Labels'.
  7. Click 'OK' on the PDF pop-up.
  8. Verify and print your shipping labels.
  9. To make more labels, close the PDF and click on the 'Back' button.

Labeling tips

Searching tips

Shipping and supplies

Delivery site responsibilities

RIDES Incoming sign word-icon.png
RIDES Outgoing sign word-icon.png

Infestation detection and solutions

Non-compliance disciplinary action will proceed in the following manner, as necessary, until there is a resolution of the problem:

  1. Contact: Library staff will contact the RIDES contact at the non-compliant library.
    • If the issue continues, library staff will contact the Director at the non-compliant library (if different from the RIDES contact).
    • If this does not resolve the issue, library staff should notify the RIDES Coordinator who will contact the RIDES contact at the non-compliant library, and the Director if necessary, requesting compliance.
  2. Written reprimand: If the non-compliant library does not comply within one month, they will be notified by the RIDES Coordinator of the seriousness of non-compliance with a warning of suspension.
  3. Suspension: If the non-compliant library does not comply within one month, the non-compliant library will be suspended from participation in RIDES for a period of two weeks.
  4. Termination of service: If the non-compliant library does not comply within two weeks, RIDES service will be terminated and a credit issued for any remaining time in the subscription period.

Problem reporting and resolution

If your library experiences any of the situations cited below, please complete the RIDES Assistance form. Options on the form include:

Damaged Materials

MeLCat Lost/Missing Materials

Non-MeLCat Lost/Missing Materials

Non Delivery


Closing Information


Recurring problems will be investigated and negotiated by the RIDES Coordinator.

Damaged material procedure

The library that *receives* a damaged item, whether lending or borrowing, should:

Lost/missing material procedure

RIDES Procedures: Simple Missing Workflowpdf-icon.png
RIDES Procedures: MeLCat Lost/Missing Workflow chart pdf-icon.png

Watch the Missing in action: RIDES lost and damaged procedures recorded webinar. All recorded webinars require the WebEx ARF video viewer to watch. (Windows download | Mac download)



When an item is missing:

If the item is not found:


RIDES Lost/Missing report tickets that are submitted more than 60 days after the item was sent via RIDES will be closed 30 days after submission.

RIDES Lost/Missing report tickets that are submitted for No Pack Lending Library BOOKS will be closed 60 days after submission.

Libraries should reply to the RIDES report ticket at any time if the item is recovered or no longer appears on an 'In Transit Too Long' or 'Returned Too Long' report, and the report ticket will be closed.


If the item is still missing 90 days after the submission of the RIDES Lost/Missing report:


If the item is still missing 150 days after the submission of the RIDES Lost/Missing report:


If the item is not recovered after the full 180 day process:

Contact information


Updated 3/16/16