RIDES Start-Up

If you are considering joining RIDES, please take a few moments to review the policies and procedures. The MCLS contract with ProMed runs July 1 - June 30 each year. Libraries may join RIDES mid-year, beginning the first of every month. Orders must be received by the 20th of the proceeding month to start service on the 1st of the following month. For example, in order to start service on October 1st, place your order by September 20th.

• RIDES Participation Agreement Form

• RIDES License Terms

• RIDES Pricing

• RIDES Policies

• RIDES Procedures

• How to create RIDES Labels

• RIDES email Discussion List

  Information about ProMed, our RIDES courier service:

Customer Service Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday

Customer Service Phone: 586-532-6300

Corporate Address: 51305 Celeste, Shelby Township, MI 48315

 If you have any issues you need resolved, please use the RIDES Assistance Form, which is sent directly to both ProMed Customer Service and Sue Alt. If you have questions, contact Sue Alt alts@mcls.org or 800-530-9019, ext. 143.